Vivid Seats American Currency Charges Class Action

File: 500-06-000891-172

Date: November 2017


Plaintiff alleges that Vivid Seats contracts with Quebec consumers (by selling them tickets to events both in Quebec and outside of Quebec) by advertising a price that does not indicate that the currency is in American dollars and then charges consumers in American dollars (which is approximately 30% more);

This class action seeks the reimbursement of the amounts that Defendant Vivid Seats LLC unlawfully charged Class members for purchases made on its websites and mobile applications for shows and/or sporting events, in violation of sections 54.4(h), 219, 224(c) and 228 of Quebec’s Consumer Protection Act (the “CPA”), as well as punitive damages for the exploitation of Quebec consumers;

Who can benefit from the settlement?

All consumers within the meaning of the Quebec’s Consumer Protection Act who purchased a ticket from Vivid Seats web site or application since November 16th, 2014.


Reimbursement in the amount of the 29.3% overcharge by Vivid Seats per class member, as well as punitive damages of $100.00 each.

Ticket FX Settlement

Please visit our dedicated settlement website, where you can find all the necessary information and answers to the questions regarding the Settlement case.


For assistance, you may contact the Claims Administrator or class counsel:

Velvet Payments Class Action Services​
5900 Andover Ave. Suite 1
Montreal, Quebec, H4T 1H5
Phone: 1-888-770-6892

Me Joey Zukran
276 Saint-Jacques Street, Suite 801
Montreal, Quebec, H2Y 1N3
Phone: (514) 379-1572

Available Documents
Notice of a Class Action against Vivid Seats (ENG)
Avis court d’action collective – Short Form Notice of a Class Action – Vivid Seats (FR ENG)
2018 09 06 Jugement
2019 02 25 Originating Application
2017 11 16 Action colective contre Vivid Seats