File: 500-06-001066-204

Date: May 2020

Who are the Settlement Class members?

You are a Settlement Class Member if, between May 12, 2017, and March 11, 2020, you purchased one or more Tickets to an Event in the Province of Quebec using a billing address in the Province of Quebec and made a valid request for a refund after the Event was postponed or rescheduled.

If you are a Settlement Class Member, you are automatically eligible to receive one Credit, as described below, and there is no action that you must take to receive it.

What does the settlement provide for?

Each Settlement Class Member will receive an electronic Ticketmaster gift card with a single credit of fifteen Canadian dollars (CAD $15.00) (no matter how many tickets were purchased) (the “Credit”). The Credit has no expiration date and is not convertible to cash. The Credit may be used towards the purchase of a ticket on the primary market using the Ticketmaster websites or mobile applications. Further terms and conditions are set out in the Settlement Agreement.

The Defendants also agreed to implement an Additional Refund Window: a new 30-day period during which purchasers who still hold their Tickets to any Events in Quebec which have not yet occurred and for which refunds are no longer available will be able to obtain a refund in exchange for cancellation of their Tickets. Class Members holding an eligible Ticket have already been informed of the Additional Refund Window by a separate email sent to the email address they used to purchase their tickets to that outstanding Event. Class Members who receive a refund through the Additional Refund Window will be considered Settlement Class Members and will be eligible to receive the Credit.

Each Settlement Class Member will provide a full and complete release of their claims against the Defendants. The Agreement does not constitute an admission of liability by the Defendants, who have agreed to settle only for the purpose of avoiding a trial and the additional costs and expenses related thereto.

The Settlement also provides that Class Counsel will seek Court approval of its Class Counsel Fees and expenses. These Class Counsel Fees will be paid by Defendants in addition to the Credit issued to Settlement Class Members. Therefore, Class Members will not be required to pay any portion of the Class Counsel Fees.


You can advise the Court that you do not agree with this Settlement, if you have not opted out of the Class Action.

How can I advise the Court that I do not agree with this Settlement?

To present your objection to the Court or comment on the Settlement, you must deliver a document to Class Counsel at the address set out below at the latest on October 2, 2023. Your document must contain the following information:

  1. The style of cause and docket number of the Class Action: Patterson v. Ticketmaster Canada Holdings ULC, et al. S.C.M. 500-06-001066-204;
  2. Your full name and current address, telephone number and email address;
  3. The e-mail address associated with your Ticketmaster account;
  4. The grounds for your objection to the Settlement or the comments you wish to make about it.
  5. The full name and current address, telephone number and email address of your attorney (if any);
  6. Confirmation as to whether you intend to be present at the upcoming Settlement approval hearing.
May I object to or comment on the Settlement at the hearing?

Yes. You can object to or comment on the Settlement on the day of the hearing, even if you have not submitted the document described in the paragraph above before October 2, 2023.

Do I need a lawyer in order to object to or comment on the Settlement?

No. You can object to the Settlement or comment on it without a lawyer. If you wish to be represented by a lawyer, you may hire one at your own expense.

If I object to the Settlement or comment on it and it is approved, will I still be eligible for a credit?

Yes. If, despite your objection or comments, the Settlement is approved, you will still receive a credit if you are eligible. You cannot object to or comment on the Settlement if you opt out of the Class Action.


For additional information and to access the text of the Settlement Agreement and its schedules, including the Opt-Out Form, please consult the documents section.

This is only a summary of the judgment authorizing the Class Action, the complete text of which may be found here. You may also contact Class Counsel listed below. Your name and any information provided will be kept confidential save and except for the purpose of receiving the benefits of the Settlement or the notices authorized by the Court. Please do not contact the Judges of the Superior Court.

For assistance, you may contact the Claims Administrator or class counsel:

Velvet Payments Class Action Services​
5900 Andover Ave. Suite 1
Montreal, Quebec
H4T 1H5
Phone: 1-888-770-6892

Mtre. David Assor
Lex Group Inc.
4101 Sherbrooke Street West
Westmount (Québec) H3Z 1A7
Telephone: 514-451-5500
Fax: 514-940-1605

Available Documents